Refund policy
Return & Refund Policy
At Bilal store we want you to shop with confidence. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.
Return & Exchange Eligibility
- Customers can request a return or exchange within 7 days of receiving the order.
- The product must be unused, unworn, unwashed, and in its original packaging.
- Tags, labels, and accessories must remain attached.
- For damaged or incorrect items, please contact us immediately with clear photos/videos of the product and packaging.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Used, washed, or worn products
- Products damaged due to customer misuse
- Items without original packaging or tags
- Clearance/sale items, unless they arrive damaged or incorrect
- Personal-care/hygiene products after opening or use
Refund Process
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed through the original payment method or another available payment method agreed with the customer.
Return Shipping
- If the product is wrong, defective, damaged, or incomplete due to our mistake, Ehsan Wear will cover the return shipping cost.
- For other eligible returns/exchanges, the customer may be responsible for return shipping charges.
Order Cancellation
Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may no longer be possible.
Contact Us
For return or refund requests, please contact our customer support with your order number, name, and reason for return.
Ehsan Wear reserves the right to reject returns that do not meet the conditions mentioned above